Applications

Modern telephony solutions ask for more than just calling. That is why the @COM Business Manager comes with an array of applications for managers, normal users, and receptionists (attendants), which provide smart solutions for all these different types of users:

Management applications

Normal User applications

  • @COM CTI Client
    Dial numbers from within any Windows based application using Click-to-Dial, provides Call Pop-Ups, create Call-Back mail requests, and lots more.
  • @COM Personal Call Manager
    Easy access your call history, the corporate directory, your phone features and much more via a web-interface or App.
  • @COM Single-Sign-On
    Login you flex-extensions automatically when you logon to your PC.
  • @COM Call Center Agent Client
    Display the status of the Call Center agent and his/her assigned call-queues, login, logoff and pause actions, and much more 
  • @COM Call Center Wallboard
    View the Call Center statuses using a big LCD screen and connected PC of one or more Call Center queues simultaneously.
  • @COM Macro-Engine
    A custom built CTI application in a standardised package allowing you to automate nearly all actions required regarding incoming or outgoing calls.

 Manager applications

  • @COM Reporting
    Extensive reports for all calls in en out of the system (CDR) or via Call Centers.
  • @COM Call Center Supervisor
    The @COM Wallboard with now additional features especially for Call Center Supervisors.
  • @COM Voice Recording
    A Web-based call-recording application to search and playback through all recorded phone calls.

Receptionist (Attendant) applications

  • @COM PC Attendant (soon available)
    A web-based PC Attendant application to relief much of the workload for receptionists/attendants.
  • @COM Presence board
    Eenvoudige web-based oplossing die de statussen van toestellen in uw bedrijf toont.
  • peterConnects attendent (end-of-sale)
    An enterprise-grade Windows PC Attendant application for receptionists with high demands.